Return & Refund Policy

All Bathlens products are sold through our official Amazon listing. Amazon is the seller of record, and returns and refunds are handled entirely through Amazon's returns process under the return window shown on the product listing at the time of purchase.

How to return an item

Open Your Orders in your Amazon account.
Select the Bathlens order and choose Return or replace items.
Follow Amazon's instructions for pickup or drop-off.

Refunds are issued by Amazon to your original payment method, on Amazon's timeline.

Items we cannot accept

Filter cartridges that have been installed or used, for hygiene reasons
Products damaged by installation not following the supplied instructions
Products missing original packaging or included fittings

If something is wrong with the product itself

Write to support@bathlens.com with your Amazon order ID and photographs of the issue. We will help you resolve it, including with Amazon where needed.

We do not accept returns, take payments, or issue refunds directly through this website.